# Whatfix

Source: https://useronboarding.ai/companies/whatfix

- Category: Onboarding that uses AI
- Type: Onboarding vendors
- Product: https://whatfix.com/ai/

Whatfix, a digital adoption platform for employee software rollouts, uses AI agents on both sides. Authors prompt pop-ups, walkthroughs and display rules into existing apps, and new employees type a task like 'Help me submit a PTO request' to get pointed to the first click.

## Notes

- Authoring Agent 'generates fully configured in-app experiences using simple natural language prompts', including pop-ups, walkthroughs and visibility rules (press release, Sept 9, 2025).
- Product page tiles show the authoring loop: 'Generate a downtime announcement' drafts a pop-up; 'Customise with AI' restyles it from text ('Make this look like an alert pop-up'); 'Create rules using AI' turns 'show this pop-up only on gmail… between 10 AM to 11 PM' into targeting.
- Guidance Agent answers in the workflow from internal docs; the tile shows 'Help me submit a PTO request' anchoring a 'Click here to get started' callout on the Request time off element.
- All agents run on ScreenSense, Whatfix's context engine built on a computer-use model trained on GUI interactions, which reads what screen and step the user is on (Feb 2025 announcement).
- The onboarding case studies Whatfix cites are about employees: Acorn's '80% acceleration' in recruiter onboarding and REG's '50% improvement in time to productivity.'

## Patterns

prompt-to-flow builder, natural-language targeting rules, task-intent guidance, employee onboarding

## Screens

- ![Authoring Agent: 'Generate a downtime announcement' drafts an in-app pop-up](https://useronboarding.ai/images/whatfix-1.jpg) Authoring Agent: 'Generate a downtime announcement' drafts an in-app pop-up (source: https://whatfix.com/ai/)
- !['Customise with AI' restyles a pop-up from a text instruction](https://useronboarding.ai/images/whatfix-2.jpg) 'Customise with AI' restyles a pop-up from a text instruction (source: https://whatfix.com/ai/)
- !['Create rules using AI': plain-language display rules for a pop-up](https://useronboarding.ai/images/whatfix-3.jpg) 'Create rules using AI': plain-language display rules for a pop-up (source: https://whatfix.com/ai/)
- ![Guidance Agent: 'Help me submit a PTO request' points to the Request time off element](https://useronboarding.ai/images/whatfix-4.jpg) Guidance Agent: 'Help me submit a PTO request' points to the Request time off element (source: https://whatfix.com/ai/)

## Articles

- [Whatfix Launches AI Agents to Accelerate Business Outcomes for Enterprises](https://whatfix.com/newsroom/press-releases/whatfix-launches-ai-agents-to-accelerate-business-outcomes-for-enterprises/): Whatfix Newsroom (by the product team)
- [Whatfix Unveils ScreenSense: An AI Technology to Shape the Next Frontier of Digital Adoption](https://whatfix.com/newsroom/press-releases/whatfix-unveils-screensense-an-ai-technology-to-shape-the-next-frontier-of-digital-adoption/): Whatfix Newsroom (by the product team)
- [Whatfix AI](https://whatfix.com/ai/): Whatfix product page (by the product team)

## Cited in

- [What are onboarding-tool vendors doing with AI?](https://useronboarding.ai/questions#vendors)