# Userflow

Source: https://useronboarding.ai/companies/userflow

- Category: Onboarding that uses AI
- Type: Onboarding vendors
- Product: https://www.userflow.com/ai

Userflow's Smartflow builds an onboarding flow from a written purpose plus one recorded click-through of your app. The AI picks tooltips or modals and writes the copy for each step, and its Adoption Agent can launch those flows from a chat answer.

## Notes

- Create flow offers 'Smart Flow Creator (BETA): Simply click your way through the flow' next to Start from scratch; the Purpose field 'directly impacts the quality of the flow' per the docs.
- After the purpose, you enter the app URL and hit 'Start click-through'; a bottom recording bar counts steps (30-step limit) with Pause, Start over, Done and Cancel.
- Generation is async: 'We are creating your new flow… we'll send you an email when the flow is ready.'
- The generated 'Add team members' flow shows an intro modal with 'Start tutorial' followed by tooltips ('Click the gear icon in the left navigation to open Settings') each advancing on 'This element is clicked'.
- The Adoption Agent (formerly AI Assistant) trains on website, knowledge base, Flows and Action flows, and can import Zendesk, Salesforce Knowledge or Intercom help centers even behind a login.
- When a question matches a Flow, the agent 'returns a matching Flow alongside its written answer' so the user starts the guided walkthrough from chat; Action flows show as a card and run only after the user clicks.

## Patterns

record-to-flow, purpose prompt, ai picks ui pattern, chat launches tour

## Screens

- ![Create flow dialog: Smart Flow Creator (beta) with a Purpose field that steers the AI](https://useronboarding.ai/images/userflow-1.jpg) Create flow dialog: Smart Flow Creator (beta) with a Purpose field that steers the AI (source: https://help.userflow.com/docs/creating-smartflows-1)
- ![Smart Flow Creation panel: purpose 'Guide users through inviting team members', app URL, and Start click-through](https://useronboarding.ai/images/userflow-2.jpg) Smart Flow Creation panel: purpose 'Guide users through inviting team members', app URL, and Start click-through (source: https://help.userflow.com/docs/creating-smartflows-1)
- ![Annotated recording bar that counts captured steps while the builder clicks through the app](https://useronboarding.ai/images/userflow-3.jpg) Annotated recording bar that counts captured steps while the builder clicks through the app (source: https://help.userflow.com/docs/creating-smartflows-1)
- ![The AI-generated 'Add team members' flow: intro modal plus click-triggered tooltips in the builder](https://useronboarding.ai/images/userflow-4.jpg) The AI-generated 'Add team members' flow: intro modal plus click-triggered tooltips in the builder (source: https://help.userflow.com/docs/creating-smartflows-1)

## Articles

- [Creating AI-generated Smartflows](https://help.userflow.com/docs/creating-smartflows-1): Userflow Help Center (by the product team)
- [AI Assistant setup and knowledge base configuration](https://help.userflow.com/docs/ai-assistant-1): Userflow Help Center (by the product team)
- [AI Onboarding Flows to Build in 2026](https://www.userflow.com/blog/ai-onboarding-flows-saas): Userflow Blog (by the product team)

## Cited in

- [How do AI products set expectations about mistakes and data?](https://useronboarding.ai/questions#trust)
- [What are onboarding-tool vendors doing with AI?](https://useronboarding.ai/questions#vendors)