# Pendo

Source: https://useronboarding.ai/companies/pendo

- Category: Onboarding that uses AI
- Type: Onboarding vendors
- Product: https://www.pendo.io/product/in-app-guides/

Pendo's guide editor now opens with 'Start with a prompt': a product team describes the onboarding tour and who it's for, and the Guides Agent picks a layout and drafts the steps and copy for review in a two-panel editor.

## Notes

- The create screen offers 'Start with a prompt' ('Tell us what your guide should do and who it's for. We'll pick a layout and draft the first version for you') next to 'Start with a layout', where AI still writes the first draft of a Walkthrough or Announcement.
- The Summer Release post pitches it as: describe 'an onboarding tour for new users' and 'the Pendo Guides Agent… drafts the layout, content, and flow.'
- Follow-up prompts can edit text blocks, images and buttons or switch a draft between walkthrough and announcement formats; the AI 'doesn't access your application or visitor data.'
- Beta gaps: no polls, activation settings or localizations from the AI editor; advanced styling still sends you to the Visual Design Studio.
- Requires Guides Pro and AI settings enabled by a subscription admin; live preview needs web SDK 2.339.1 or later.

## Patterns

prompt-to-flow builder, layout-first AI draft, draft-then-edit

## Screens

- !['AI-assisted options': Start with a prompt, or pick a Walkthrough/Announcement layout for AI to fill](https://useronboarding.ai/images/pendo-1.jpg) 'AI-assisted options': Start with a prompt, or pick a Walkthrough/Announcement layout for AI to fill (source: https://support.pendo.io/hc/en-us/articles/40409074705691-Create-a-guide-using-conversational-AI-beta)
- ![A generated draft guide ('Notes announcement – benefit-focused') with Edit in Pendo and Edit in my app options](https://useronboarding.ai/images/pendo-2.jpg) A generated draft guide ('Notes announcement – benefit-focused') with Edit in Pendo and Edit in my app options (source: https://support.pendo.io/hc/en-us/articles/40409074705691-Create-a-guide-using-conversational-AI-beta)

## Articles

- [Create a guide using conversational AI (beta)](https://support.pendo.io/hc/en-us/articles/40409074705691-Create-a-guide-using-conversational-AI-beta): Pendo Help Center (by the product team)
- [How Pendo's Summer Release reimagines onboarding, support, and expansion in the SaaS + AI era](https://www.pendo.io/pendo-blog/building-an-intelligent-foundation/): Pendo Blog (by the product team)
- [Introducing Agent Mode in Pendo](https://www.pendo.io/pendo-blog/agent-mode-pendo-experience/): Pendo Blog (by the product team)

## Cited in

- [What are onboarding-tool vendors doing with AI?](https://useronboarding.ai/questions#vendors)